Privacy Policy - Lucky Delivery & Ride Services

1. Introduction

Lucky Delivery & Ride Services ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when using our Service:

Account Information: Name, phone number, email address, profile photo
Address Information: Delivery addresses, pickup locations, saved addresses
Payment Information: Payment method, billing address (processed securely)
Communication Data: Chat messages, voice notes, photos, support tickets
Vehicle Information (Riders): Vehicle type, license plate, insurance details, CNIC
Identification: Proof of identity, vehicle registration documents

2.2 Automatically Collected Information

Location Data: GPS coordinates during active deliveries for tracking
Device Information: Device ID, OS type, app version, device model
Usage Data: Features used, time spent, interactions, crash reports
Log Data: IP address, access times, pages viewed, referral sources
Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

Payment processors (transaction status)
Google Maps (location services)
Device notification services

3. How We Use Your Information

We use collected information for:

Service Delivery: Processing orders, managing deliveries, assigning riders
Communication: Sending order updates, delivery notifications, support responses
Payment Processing: Processing payments and wallet transactions securely
Real-Time Tracking: Providing live location updates during deliveries
Quality Improvement: Analyzing usage patterns, improving features
Safety & Security: Preventing fraud, investigating disputes, ensuring compliance
Marketing: Sending promotional offers (opt-out available)
Customer Support: Responding to inquiries and resolving issues
Legal Compliance: Meeting regulatory requirements in Pakistan

4. Data Sharing and Disclosure

4.1 We Share Information With:

Service Providers: Payment processors, cloud hosting, SMS services
Other Users: Customers see rider name/location during delivery; riders see delivery addresses
Administrators: All necessary information to manage orders and resolve disputes
Legal Compliance: Law enforcement when legally required

4.2 We Do NOT Share:

Full phone numbers in public reviews or ratings
Complete payment information with other users
Personal data with third parties for marketing without consent
Data to unrelated companies for their own purposes

5. Location Data

Collection: We collect precise GPS location only during active deliveries
Purpose: Real-time rider tracking for customers, route optimization, safety
Duration: Location data is automatically deleted after delivery completion
Control: You can disable location sharing in device settings (may affect service)
Sharing: Customer sees rider location; rider location not stored long-term

6. Data Security

We implement comprehensive security measures:

End-to-end encryption for sensitive data transmission
Secure Firebase backend with authentication
Regular security audits and penetration testing
Encrypted password storage with industry-standard hashing
Access controls limiting employee access to minimum necessary data
SSL/TLS encryption for all website traffic

Note: While we implement strong security, no system is 100% secure. We encourage you to use strong passwords and protect your account.

7. Data Retention

Active Accounts: Data retained while account is active
Deleted Accounts: Personal data deleted within 90 days (except legal/tax records)
Transaction Records: Retained for 3 years for accounting/legal compliance
Location Data: Deleted after delivery completion
Support Data: Retained for 2 years for dispute resolution

8. Your Privacy Rights

8.1 You Have the Right To:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal holds)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Request your data in portable format
Withdraw Consent: Withdraw consent for specific data uses

8.2 How to Exercise Rights:

Email requests to: privacy@ldrservices.pk

We will respond within 30 days of receiving your request.

9. Children's Privacy

Our Service is not intended for children under 18 years old
We do not knowingly collect data from children
If we discover a child's information was collected, we delete it immediately
Parents/guardians concerned about data collection should contact us

10. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

11. Cookies and Tracking

Session Cookies: Used to maintain your login session
Preference Cookies: Remember your settings and preferences
Analytics: Track app usage to improve our Service
Control: Manage cookies in your app/browser settings

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to know what personal data is collected
Right to delete collected personal data
Right to opt-out of personal data sales
Right to non-discrimination for exercising privacy rights

13. Pakistan Data Protection Compliance

Our privacy practices comply with Pakistani regulations and data protection principles:

Data is processed lawfully and transparently
Data is collected for specified, explicit purposes
Data is retained only as long as necessary
Data is protected against unauthorized access
Users can request access and correction of their data

14. International Data Transfers

Your data may be stored and processed in Pakistan and other countries. By using our Service, you consent to the transfer of your information to countries outside of Pakistan, which may have different data protection laws.

15. Marketing Communications

We send promotional messages via email and SMS
You can opt-out by clicking "unsubscribe" in any message
Transactional messages (order updates) cannot be opted out of
You can manage preferences in your account settings

16. Data Breach Notification

In the event of a data breach:

We will investigate and document the incident
Affected users will be notified promptly via email or in-app message
We will comply with applicable breach notification laws
We will take steps to prevent future breaches

17. Policy Changes

We may update this Privacy Policy at any time. Significant changes will be communicated via app notification or email. Your continued use of the Service constitutes acceptance of updated policies.

18. Contact Information

For privacy-related questions, concerns, or to exercise your rights:

Lucky Delivery & Ride Services
Privacy Officer
Email: aizazmahmood.afgar@gmail.com
Support Email: aizazmahmood.afgar@gmail.com
Available: 24/7

19. Data Processing Agreement

For users who are data controllers, we maintain documentation of our data processing activities and can provide standard contractual terms upon request.

20. Jurisdiction

This Privacy Policy is governed by the laws of Pakistan. Any disputes regarding privacy practices shall be resolved in Pakistani courts.